How to set up Family Thrive

Where: Family → Add another parent / More → Settings → Invite a co-parent (separate household)

1. 1Open Family and tap “Add another parent”. Choose “Same household” for someone in your home, or “Co-parenting” for a separate household.
2. 2Copy the code shown for your choice and give it to the other parent. On the sign-in screen, they tap “I have a code from another parent” and enter the code and their details.
3. 3To allocate children, choose “Co-parenting” and scroll to “Allocate children to the co-parent”. Switch on each child you want to share, and switch off any child who should stay private.
4. 4You can change the same switches in More → Settings, under “Invite a co-parent (separate household)”, below the co-parent code.
5. 5These switches apply to co-parent access for the family; they do not assign different children to different co-parent accounts.
6. 6When you add an event, choose whether it is shared with the other household or kept private.
7. 7Co-parenting notes (More → Co-parenting notes) are for handover messages. Whole-family notes are shared with all parents; notes about one child are only visible to parents who can see that child.

Where: Hub → Add task (or Calendar → new event → “This is a job to tick off”)

1. 1On the Hub, tap “Add task”, name it and set the day (and time) it must be done by.
2. 2Under “Who does it?” pick the main person, then add anyone else who must help.
3. 3Your own tasks sit under “My tasks” on the Hub — tap one to read the full wording and notes.
4. 4Tap “Edit in calendar” and the calendar opens on that date with the task ready to change.
5. 5Tasks given to a child appear in Kid Mode under “My jobs” and carry no points.

Where: Child profile / Kid Mode

1. 1A child’s balance shows on their profile, on the Family list and at the top of Kid Mode.
2. 2Carried-over points are shown separately so everyone can see where the total came from.
3. 3At the start of a month, the month’s progress resets while the balance stays.
4. 4You can reset points for a child without deleting their routines, chores or rewards.
5. 5Every change — earned, spent, minus points, carry-over — is kept in the history.

Where: Family → tap a child → Goals (above Badges) / Kid Mode → My goals

1. 1Open a child’s profile and scroll to Goals, just above their badges.
2. 2Add a goal, set how many steps fill the bar, and set the points it is worth.
3. 3Pick from the age-matched ideas if you would rather not start from scratch.
4. 4Edit the wording, steps or points on the line at any time, or remove a goal.
5. 5In Kid Mode the goal sits above the badges with its bar; your child taps +1 each time they do it.
6. 6When the bar fills, the points are added to their balance and they earn the 🏆 Goal getter badge — it can only pay out once.
7. 7Children can add a goal of their own, which you will see on their profile.

Where: More → Demerits

1. 1Open More → Demerits and choose the child.
2. 2Pick one of the ready-made reasons or write your own.
3. 3Set a small number of points — small and consistent works better than big and rare.
4. 4The child sees the reason on their own screen.
5. 5Everything stays in the history so you can talk it through together later.

Where: More → Consequence tracker

1. 1Pick the child, then add what happened, the agreed consequence and how to put it right.
2. 2Both parents see the same entry, so there is one version of events.
3. 3New entries are private. Switch on “Show in Kid Mode” to share the agreement and repair step with your child — your note about what happened always stays private.
4. 4Mark it complete when it has been served.
5. 5Look back over past entries to spot patterns worth talking about.

Where: More → Scan a letter

1. 1Tap “Take a photo” or “Upload a file” — photos or PDF.
2. 2Check the calendar dates it found; arrival, start and collection stay as separate entries.
3. 3Check the jobs it found, choose who each belongs to — you, the other parent or a child — and by when.
4. 4Edit any line before you save if the wording or time needs fixing.
5. 5Choose whether to keep the letter, and whether your child may see it in Kid Mode.
6. 6Saved dates land in the calendar and saved jobs in the right person’s task list.
7. 7A kept letter can also be attached to any calendar event — for example an exam timetable on the exam date.

Where: More → Meal planner

1. 1Open More → Meal planner and tap a day.
2. 2Type a meal or pick one of the suggestions.
3. 3Add missing ingredients to the shopping list while you are there.
4. 4Change any day at any time — nothing is locked in.

Where: Kid Mode → My jobs / Letters

1. 1Jobs are separate from chores and are never worth points.
2. 2Your child ticks a job off when it is done, and you see it on your side.
3. 3A job you add on the calendar also stays in the child’s “What’s on” for that day — they see their full day, not just their jobs.
4. 4“Letters” shows any school letter you chose to share with them.
5. 5They can open the letter or timetable attached to any event on their day.
6. 6They can upload a letter handed to them at school so you can read it.
7. 7Hide a letter again at any time from your own screen.

Where: More → Weekly family meeting

1. 1Pick a regular slot — Sunday evening works for most families.
2. 2Work through the agenda on screen, one prompt at a time.
3. 3Agree changes to rules, chores or rewards while everyone is together.
4. 4Write down what was agreed so nobody remembers it differently.

Where: More → Parent coaching / Parent plans & training

1. 1Open Parent coaching and choose your child’s age band.
2. 2Read the short, practical guidance for the situation you are facing.
3. 3In Parent plans, write the approach you are going to try for the next two weeks.
4. 4Come back and mark what worked; plans stay private to you.

Where: More → Co-parenting notes (or Family Hub → Co-parent note)

1. 1Add a note at handover so nothing is passed on verbally and lost — from this page or quickly with “Co-parent note” on the Family Hub. Both places show the same “Which child is this about?” choice.
2. 2Choose “Which child is this about?” — Whole family, or one child.
3. 3A note about one child is only seen by the parents that child is shared with, so co-parents in different homes only see their own children’s notes.
4. 4Use the chips at the top — All, Whole family or a child’s name — to see one group at a time.
5. 5Tap the bin on a note to delete it; it is removed for both parents.
6. 6Keep it factual and child-focused.

Where: More → Reports

1. 1Open More → Reports and choose a child or the whole family.
2. 2Compare this week with previous weeks.
3. 3Look for the patterns, not single bad days.
4. 4Bring one thing to celebrate and one thing to work on to your family meeting.

Where: Your phone’s browser menu

1. 1iPhone: open familythrive.app in Safari, tap Share, then “Add to Home Screen”.
2. 2Android: open familythrive.app in Chrome, tap the menu, then “Install app”.
3. 3Do the same on a child’s device after entering their Kid Mode code.
4. 4Updates arrive on their own — you never have to reinstall.

Where: More → Your plan / Settings

1. 1More → Your plan shows your trial, subscription and payments.
2. 2Settings holds sign-out, password changes and your consents.
3. 3Export your family’s data as a file to keep, at any time.
4. 4Delete individual information or the whole account from Settings.
5. 5Children’s information is only ever visible to the parents in your family.

Where: More → Send feedback

1. 1Open More → Send feedback and describe what happened.
2. 2Say which screen you were on and what you expected.
3. 3Come back to this guide any time from More → How-to Guide.
4. 4You can also email us and we will come back to you.