Family Care Team
Last updated 21 August 2026
Need a hand with Family Thrive? Our Family Care Team reads every message and usually replies within two working days.
Email us
The fastest way to reach us is by email at familythrivetechnologies@gmail.com. Please tell us the email address on your account and, if something isn't working, which screen you were on.
A WhatsApp Family Care line is coming soon — we'll add the number here as soon as it's live. Until then, email is the best way to get help.
Common requests
Forgot your password: use "Forgot password" on the login screen and we'll email a reset link to the address on your account.
Adding another parent or a kid device: go to Settings in Family Thrive to find your parent code, co-parent code and each child's device code.
Exporting or deleting your data: both are available in Settings. If you'd rather we do it for you, email us from the address on your account and we'll take care of it.
Privacy questions
Questions about family or children's data go to the same address — familythrivetechnologies@gmail.com — and are covered by our Privacy Policy and Children's Privacy notice.
Company details
Family Thrive is a product of Family Thrive Technologies (registration 2026/628446/07), registered in South Africa.
20 Hercules Street, Pierre van Ryneveld, Pretoria, Gauteng, 0157, South Africa
Email: familythrivetechnologies@gmail.com · Telephone: +27 83 293 5918
Not VAT registered (below the South African VAT registration threshold)
Website: familythrive.app
Family Thrive is operated from South Africa and available to families internationally. These terms are governed by South African law.
Family Care Team and privacy requests: familythrivetechnologies@gmail.com